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MBI Administrators are standing by during Normal Business hours to assist you with:
  • Application-related questions and assistance;
  • Technical Issues;
  • Advice and Guidance; and
  • New Company set ups.

Click here for a copy of the MBIAdmin User Manual.

Click here for a copy of the Users and Administrators Responsibilities.

Click here for FAQ
 
Contact Information
Maintenance Notice
Technical Issues
Request Conflict Resolution
Business Hours
Holiday Schedule
Quarterly Report Publication Dates
Quarterly Reports
Pricing Schedule and Payment Methods
Pricing Files
MBI Administration Documents
 
 
 

MBI Administration Contact Information

 

HelpDesk

Email:           mbiadmin@solusur.com
Telephone:       646-233-1200
Mail Checks to:  Solusur LLC,
                 6303 Blue Lagoon Dr. Suite 320, Miami, FL 33126-6005
                 Bank of America
 

Maintenance Notice

 

No Scheduled Maintenance

We will post here any scheduled maintenance, preferable on third weekend each month 

Thank you!

MBI Administration Help Desk

Technical Issues

 

No technical issues have been reported. 

Please, let us know of any issue at mbiadmin@solusur.com

Thank you!

MBI Administration Help Desk

Business Hours

 

Help Desk Agents are available to provide assistance:  Monday thru Friday 8:30 am to 5:30 pm CST (excluding statutory holidays) or leave a message with your contact information to be contacted by our agents.

Holiday Schedule

 
Date Federal holiday Day of the week
January 1, 2020 New Year's Day Wednesday
January 20, 2020 Martin Luther King Day Monday
February 17, 2020 Presidents' Day Monday
May 25, 2020 Memorial Day Monday
July 3, 2020 Independence Day (observed) Friday
July 4, 2020 Independence Day Saturday
September 7, 2020 Labor Day Monday
October 12, 2020 Columbus Day Monday
November 11, 2020 Veterans Day Wednesday
November 26, 2020 Thanksgiving Day Thursday
December 25, 2020 Christmas Day Friday

Quarterly Report Publication Dates

 
Q1 January 15th
Q2 April 15th
Q3 July 15th
Q4 October 15th

 

 

Quarterly Reports

 

Pricing Schedule and Payment Methods

 

To pay by credit card:

Website application fees are due upon receipt and may be paid online via credit or debit card.

Quarterly Invoices are N60, payable by the due date on the mailed/emailed invoice.

To pay by check:

  • Include the confirmation page with your Company ID and the Application ID with your check to ensure that payments are correctly applied.
  • Payment must be received within 20 days of the application date; otherwise the application will expire and must be re-entered.
  • Once the agent receives the payment, a payment confirmation is sent to the email address associated with the application. Please ensure the contact information is up to date.

All checks should be made payable to:

  • Solusur LLC

Mail checks to:

  • Solusur LLC, 6303 Blue Lagoon Dr. Suite 320, Miami, FL 33126-6005.
     

To pay by ACH:

  • Please, contact us for account details.

Pricing Files

 

MBI Administration Documents

 

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Solusur LLC
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