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MBI Administrators are standing by during Normal Business hours to assist you with:
  • Application-related questions and assistance;
  • Technical Issues;
  • Advice and Guidance; and
  • New Company set ups.

Click here for a copy of the MBIAdmin User Manual.

Click here for a copy of the Users and Administrators Responsibilities.

Click here for FAQ

 
 
 
 

MBI Administration Contact Information

 

HelpDesk

Email:           mbiadmin@solusur.com
Telephone:       646-233-1200
Mail Checks to:  Solusur LLC,
                 6303 Blue Lagoon Dr. Suite 320, Miami, FL 33126-6005
                 Bank of America
 


Maintenance Notice

 

No scheduled downtime.  We'll let you know in advance of any change

Thank you


Technical Issues

 

We experienced a email service error on April, Thursday, 18th.

Issue has been corrected and we are defining actions to avoid recurrence


Business Hours

 

Help Desk Agents are available to provide assistance:  Monday thru Friday 8:30 am to 5:30 pm CST (excluding statutory holidays) or leave a message with your contact information to be contacted by our agents.


Holiday Schedule

 

2019 Holidays                         Observe Date            

New Year's Day                         Tuesday, January 1st

Martin Luther King Jr's Birthday  Monday, January 21st

Washington's Birthday                Monday, February 18th

Memorial Day                            Monday, May 27th

Independence Day                     Thursday, July 4th

Labor Day                                 Monday, September 2nd

Columbus Day                           Monday, October 14th

Veterans Day                            Monday, November 11th

Thanksgiving Day                      Thursday, November 28th

Day After Thanksgivng               Friday, November 29th

Christmas Eve                           Tuesday, December 24th

Christmas Day                           Wednesday, December 25th

 


Quarterly Report Publication Dates

 
Q1 January 15th
Q2 April 15th
Q3 July 15th
Q4 October 15th

 

 


Quarterly Reports

 

Pricing Schedule and Payment Methods

 

To pay by credit card:

Website application fees are due upon receipt and may be paid online via credit card.

Quarterly Invoices are N60, payable by the due date on the mailed/emailed invoice.

To pay by check:

  • Include the confirmation page with your Company ID and the Application ID with your check to ensure that payments are correctly applied.
  • Payment must be received within 20 days of the application date; otherwise the application will expire and must be re-entered.
  • Once the agent receives the payment, a payment confirmation is sent to the email address associated with the application. Please ensure the contact information is up to date.

All checks should be made payable to:

Solusur LLC

Mail checks to:

Solusur LLC, 6303 Blue Lagoon Dr. Suite 320, Miami, FL 33126-6005.
 

 


Pricing Files

 

MBI Administration Documents

 

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Solusur LLC
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